We have tried to answer all the important questions that you may have to make an informed decision on care for your child. If you have any other questions feel free to call us at 1-855-99CHILD (24453) or email us at Info@simplysmartchildcare.com at any time.
Q. How are parents kept informed of their child’s day and their progress?
A. We at SimplySmart want parents to be informed and involved in their child’s progress and activities on a regular basis and hence have different methods of communication on a daily, weekly and monthly basis. Daily progress is shared with parents by the teachers in all classrooms. We have whiteboards in each classroom with updates on each child’s day for the parents. We have at least 2 parent teacher interviews every year to keep parents informed of their child’s progress in the classroom. Parents will get secure login access to our website to get detailed classroom schedules and routines. Parents are also welcome to talk to their child’s teacher on any questions they may have on a regular basis.
Q. How do I pay the fees for my child?
A. All fees are charged in advance bi-weekly via direct deposit. Parents are required to fill out the PAD registration form at the time of registration. There is a registration fee of $100 for the first child and $75 for additional children registered. Registration fee is required to reserve your child a space in the centre. There is a deposit required equal to two weeks of fees payable with your registration fee. This deposit will be applicable to the last two weeks in case of withdrawal of your child from the centre.
Q. How will my infant adjust in a child care environment?
A. With personalized routines and schedules just like home we work with the parents to help their babies adjust at SimplySmart in a warm and caring environment. We have a separate sleep room for babies and each child has a personal crib for naptime. A typical day for your baby will include lots of music, singing, rhymes, outdoor play, tummy time and smiles and hugs. Your baby will be exposed to different sights, sounds, textures and sensations to develop necessary skills and grow into a toddler.
Q. Is SimplySmart Child Care Centre licensed?
A. Yes, SimplySmart child care centre will be fully licensed by the Ministry of Education and meets or exceeds provincial standards. The centre is routinely inspected by licensing officers and the health and fire departments.
Q. What are the hours of operation?
A. Our hours of operation are Monday to Friday from 7 a.m. to 6 p.m. except statutory holidays.
Q. What are the staff qualifications?
A. At SimplySmart we have carefully selected a team of individuals based on their education, qualifications, experience and above all passion for working with children. Innovative thinking and creativity are key talents of our team in order to create a fun learning environment for the children. Our team consists of teachers with early childhood education degrees or equivalents and meet or exceed all the requirements of the Day Nurseries Act. There is a criminal and detailed background check conducted before hiring and our staff are CPR and first aid trained and certified.
Q. What extra curricular activities will the children be doing on a day to day basis?
A. Children at SimplySmart will participate in yoga, dance and music every week with trained instructors. There will be workshops at the centre and other events like Mother’s day, Father’s day, Graduation etc.
Q. What is the withdrawal policy for SimplySmart?
A. Parents need to give 30 days advance written notice to withdraw their child from SimplySmart Child Care Centre.
Q. What is your behavior management policy for the children?
A. We believe that kids need care & affection. In case a child exhibits inappropriate action (such as hitting, pushing, biting, spitting, kicking, etc.) the teacher will follow three steps. First the teacher will explain to the child that this type of behaviour is inappropriate. Second, the teacher will re-direct the child to a different play area within the room. Third, if aggressive or inappropriate behaviour continues, the child will sit away from the group with the teacher to calm down and think about his/her actions. After a short period of time, the teacher will have a discussion with the child with respect to his/her inappropriate action, and then the child will return to play.
The teachers use positive reinforcement to deter negative behaviour. You will find our behavior management policy in our Parent Handbook.
Q. What kind of food do the children eat everyday?
A. We provide the children with a fresh lunch and 2 snacks prepared on site by our chef. The menu has been developed with Canada food guidelines and is a balanced menu providing all the essential nutrients. Our menu is posted in the secure log in section of our site for parents as well as at the centre. We are a nut free facility and parents will need to identify any allergies at the time of registration.